DISCLAIMER: Do not let the title fool you, I despise all things French.
I ordered 5 My Little Pony t-shirts from WeLoveFine November 17th. Due to the availability of one of the items, the order had to be processed on the 28th. UPS delivered them today around 6:00. What follows is a reproduction of a string of comments I’ve been posting to someone’s DeviantArt journal:
Alright; I ordered 5 shirts in November, but due to limited availability of one the order couldn’t be fully made until the 28th of November. If I make things nice and even and say, “oh, they probably had their s*** together by the 1st of December,” then it’s been 11 days so far at the time of this posting. We’ll see if they show up in December at all; if they don’t, I’ll have to contact them. If they do, color me satisfied.
Hahaha spoken too soon. UPS knocked on my door with them not half an hour ago from this posting. Pretty sure I was supposed to get a necklace though, what with 5 MLP shirts.
Sent off a kind-worded e-mail to customer service inquiring about the absented gifts. Wish me luck!
I received a reply not 15 minutes ago from this posting. As I had suspected, the time at which I ordered my shirts was at the same time they implemented their ‘Achievements’ system of gifts, accounting for the error; I believe “lost in translation” is the appropriate phrase. In regards to the gifts, they cannot ship a DJ Pon-3 Poster, but they can ship a keychain/necklace. I responded kindly and inquired as to whether they needed my mailing address again. I included the order number in the original e-mail, so I think I should be set. Fingers crossed! 🙂
What did come is another story. I ordered a Pinkie Pie + Portal shirt, a MLP + Sherlock shirt, a CMC Concert Tour shirt, a Rarity’s Boutique shirt (complete with purple horn accessory), and a sublimated MLP Season Two shirt (complete with accompanying poster). The shirts are as expected, with one exception: I had read comments about how ‘light’ the printing on the CMC Concert Tour was, and was worried. However, the shirt arrived, the colors not obscuringly bright, and I was delightfully surprised. In terms of washing, I’m going to need to wash cold and inside-out. I purchased a Dr. Whooves shirt at CG, so I’m familiar with their line of products. I feel like people unjustly lambast this company for a menagerie of reasons. Be grateful for what is, and do not pine away needlessly for what is out of reach.
Proselytizing aside, I am obligated to give an impartial review of their business. Firstly, I have to take this whole ‘gift’ thing with a grain of salt: Not only was there a supply issue with one of the items I ordered (the sublimated tee), the whole additional merchandise system was going through an upgrade at that very hour of the year. Their interpersonal service is quick and clear, I’ll give them that.
The shirts came in an impossibly small box, which I commend in this day and age of minimizing costs and minimizing carbon footprint. Everything was packed neatly and tightly. Being clothing, there was no need for bubble wrap.
The first shirt I took a look at was the Season Two shirt. 100% polyester and incomprehensibly thin, the shirt is truly one of a kind. Folds near the arms missed the printing, which was expected. The Rarity’s Boutique shirt is a lovely shade of purple – my favorite color. I received with those two shirts a purple plush horn accessory (changed from white to purple by request) and the S2 cast poster. My friend got double posters before and gave me one, so I am familiar with the quality – very nice. The other three were like my Dr. Whooves shirt I picked up at CG. Screen printed, vivid colors, no apparent ink bleeding. All were adult larges.
As far as how they run things over there, it’s hard for me to judge. The short story goes; we ordered, they replied saying there’ll be a delay on that one shirt, they changed to the ‘Achievement’ system, they processed the order, the order was shipped and delivered. It was all just timing. I’ve learned to be lenient when it comes to timing. Things happen; it’s all good.
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12/12/12: Just received another e-mail confirming that “We have dropped [the necklace] in the mail. Let me know if you need anything else.” With their regards, I can definitely affirm that their customer service is fast, clean, professional, and satisfying.
Weighted 40% merch, 30% cost, 20% service, and 10% miscellaneous, I give them (overall) an 87%. Solid B. Actually, that specific number (87%) was my gut reaction, and after calculating it out (37%+22%+18%+10%), I ended up with that exact number. I don’t care what the math teachers say, I’m good at estimating.
(P.S. I’m going with justified from now on. It’s just a thing that’s grown on me.)